Department of Health Administration and Policy

Transforming learning into practice during Inova Fairfax Trauma Center visit

Heather Carroll — Fri, 09 May 2025 16:55:12 +0000

Transforming learning into practice during Inova Fairfax Trauma Center visit Heather Carroll Fri, 05/09/2025 - 12:55

Aspiring health care leaders get vivid lesson on the role of leadership in trauma care

Students in ��’s Master of Health Administration (MHA) program recently had an unforgettable opportunity to step into the heart of one of Northern Virginia’s premier emergency care facilities. MHA students from change management and strategic planning classes class visited Inova Fairfax Hospital’s state-of-the-art trauma center, gaining firsthand insight into how top-tier health care organizations operate at the intersection of clinical urgency and administrative excellence.

College of Public Health students learn at Inova Fairfax Hospital
Photo by Michelle Thompson/College of Public Health

This visit was much more than a tour—it was a vivid demonstration of how George Mason’s MHA program prepares future leaders for complex, high-stakes environments. The experience underscored three key themes: the transformative education George Mason provides, the powerful partnership with Inova Health System, and the inspiring potential of George Mason’s future health care leaders.

Translating classroom learning to real-world practice

For Vinay Bhakthan, who will graduate in spring 2026 from the Bachelor’s to Accelerated Master’s program, the visit was eye-opening. “From coordinating nurse staffing levels and ensuring patient bed availability, to triaging critical cases to trauma rooms and overseeing room turnover after discharges, all while making sure the emergency department is following all regulations and organization policies is an immense task. Seeing these things in person gave me a clear perspective about the realities of the job,” said Bhakthan.

Similarly, Pratyusha Satpathy, who will graduate in December 2026, found herself connecting academic concepts to operational excellence. “This visit brought many classroom concepts to life,” she said. “It also reminded me how essential leadership is in shaping an environment where clinicians can focus on patients while everything else runs smoothly in the background. Everything was thoughtfully planned out—from how easily accessible supplies were, to how rooms could transition into emergency pods instantly with oxygen and suction systems already in place. It really showed how administrators are not only managing systems but enabling life-saving care through intentional design and coordination.”

For Taveion Mickens, the visit bridged his growing academic knowledge with the emotional reality of health care leadership. Mickens, a United States Marine, will graduate from the Bachelor’s to Accelerated Master’s program in December 2026. “Seeing administrators lead with both precision and empathy reinforced how indispensable they are in creating an environment where health care professionals can thrive and patients can receive timely, quality care. Emergencies don’t follow a script leaders must be able to pivot quickly and make informed decisions under pressure. Communication becomes a lifeline, not just between staff, but also with patients and families who may be in crisis. Most importantly, empathy must guide every decision. When administrators lead with compassion, they uplift both their teams and the patients they serve,” said Mickens.

A strong partnership with Inova Health System

MHA students tour Inova Fairfax's trauma center
Photo by Michelle Thompson/College of Public Health

The tour also spotlights George Mason’s longstanding relationship with Inova. Through access to real-world settings like Inova Fairfax’s trauma center, George Mason students experience how leading health care organizations integrate systems thinking, workforce management, quality assurance, and emergency preparedness into seamless patient care.

“As a former trauma nurse, I know the value of exposing graduate students to the world of health care beyond the walls of a classroom and textbooks. My hope is that students who seek an MHA degree will become leaders that are consistently engaged with clinicians and staff as patient care partners, rather than detached bystanders. There is simply no substitute for being present,” said Professor Brenda Helen Sheingold, PhD, RN, FNAP said division director of Health Administration Programs and an associate professor in the Department of Health Administration and Policy.

The Inova trauma center’s forward-thinking infrastructure—emergency pods, integrated technology systems, and strategically organized resources—left a lasting impression on the students. It demonstrated how thoughtful administrative planning directly enhances clinical outcomes and staff resilience, particularly in high-pressure emergency environments.

Inspiring the next generation of health care leaders

Each of the three students came away with renewed passion and clarity for their future careers. Bhakthan, who is motivated by the desire to solve health care’s systemic challenges, affirmed that the visit “strengthened [his] commitment to being part of the solutions” in health care administration.

Satpathy, who blends a clinical background as a doctor with administrative aspirations, left the visit feeling more empowered: “As someone who trained in medicine before coming to the U.S... I want to build environments that make health care safer, smoother, and more responsive.”

For Mickens, whose goal is to lead change in underserved communities, the experience provided both affirmation and inspiration. “This visit didn’t just confirm my career goals; it gave them new direction and deeper purpose,” he said.

Thanks to the immersive experiences provided through the College of Public Health’s MHA program—and strong partners like Inova Health System—students are graduating ready to lead the future of health care, not just react to it. For these aspiring health care leaders, the trauma center visit wasn’t just an assignment. It was a vivid reminder of the critical role administrators play in ensuring every life-saving second counts.

From left, MHA students Vinay Bhakthan, Pratyusha Satpathy, Taveion Mickens

Learn More About Our Health Administrations Programs

Students Experience the Pitt—A Real-World Trauma Center

For fans of the hit medical drama The Pitt on Max, the high-stakes, fast-paced world of trauma care is both riveting and emotionally charged. But for three �� Master of Health Administration (MHA) students, a recent visit to Inova Fairfax Hospital’s Trauma Center offered a firsthand look at the real-life complexities behind the scenes—where administrators play a crucial role in orchestrating life-saving care.

Inova Fairfax Hospital houses Northern Virginia’s only Level 1 Trauma Center, a designation it has held since 1983. This elite status signifies the hospital's ability to provide the highest level of surgical care to trauma patients, with a multidisciplinary team available 24/7. The center treats a wide range of critical injuries, from car crashes and falls to industrial incidents and acts of violence.

For MHA students Vinay Bhakthan, Pratyusha Satpathy, and Taveion Mickens, the visit to Inova's Trauma Center was more than an educational tour—it was a transformative experience that bridged classroom learning with real-world application.

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In the George

Health administration major navigates the intersection of business and health

Taylor Thomas — Thu, 01 May 2025 15:13:54 +0000

Health administration major navigates the intersection of business and health Taylor Thomas Thu, 05/01/2025 - 11:13

Growing up, Claire Leonard got a glimpse of what health care could look like beyond hospital walls. Her aunt, a former nurse, had risen to a leadership role at UNC Health, managing systems and people instead of patients.

Claire Leonard. Photo provided.

“It showed me there are ways to make a difference without being on the clinical side,” says Leonard, now a senior at ��’s College of Public Health.

Leonard describes her Bachelor of Science in Health Administration major as “kind of a business degree, but with a health focus,” with coursework spanning finance, strategic planning, and leadership, alongside a deep dive into U.S. health care systems. Through her studies—and electives in statistical tools R and SAS—she’s discovered a knack for working with health data.

“I realized I’m good on the data side, and working with coding tools,” she says. “It made me see that’s the direction I want to go next.”

Raised in Raleigh, North Carolina, Leonard chose George Mason for the strength of its health programs as well as its proximity to Washington, D.C. “I wanted to spread my wings and exist outside of where I grew up,” she says.

After graduating in December, she plans to pursue a master’s in health informatics. “It’s about making sure technology like electronic health records systems work smoothly—and using their information to actually improve patient care,” she says.

Currently Leonard serves as a research assistant on two research projects focused on aging populations, helping College of Public Health faculty draft literature reviews and discussion sections. “Working on new research has only deepened my interest in pursuing graduate education and learning as much as I can to add value to health care systems and add perspective to areas of health care where change is needed,” she says.

Leonard also works for the Office of Student Creative Activities and Research (OSCAR), filming and editing videos that celebrate student research across campus. The experience helped her land an internship last summer with Riverside Health System’s philanthropic foundation, where she worked on social media strategy. Leonard also currently works part-time at a chiropractic office handling insurance and patient records.

“The jobs I’ve had, and the people I’ve met through them, have helped shape my experience,” Leonard says. “Each one has helped me understand another layer of how health care works.”

Learn more about George Mason’s BS in Health Administration program.

Learn more about George Mason’s MS in Health Informatics program.

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Master of Health Administration program wins award for excellence in innovative education from CAHME

Taylor Thomas — Mon, 27 Jan 2025 14:45:12 +0000

Master of Health Administration program wins award for excellence in innovative education from CAHME Taylor Thomas Mon, 01/27/2025 - 09:45

Explore the Award-Winning MHA Program

In This Story

Brenda Helen Sheingold, PhD, RN, FNAP

��’s Master of Health Administration program has been honored for pioneering innovative education and instruction.

The Master of Health Administration (MHA), Health Systems Management program won the prestigious Commission on Accreditation of Healthcare Management Education (CAHME) award for innovative health care education.

Each year, the CAHME/George and Regi Herzlinger Innovation Education Award for the Development of Educational Skills Focusing on Invention, Evaluation, and Adoption of Innovation in Healthcare honors a CAHME-accredited program that has set the standard for inventive academic rigor and preparation of the next generation of health care administration professionals.

Graduate students enrolled in HAP 704 Contemporary Issues in Healthcare visit Capitol Hill. Read more.

“Our Master’s in Health Systems Management (MHA) program empowers students with the real-world skills and insights needed to excel in the competitive health care industry,” said Brenda Helen Sheingold, associate professor and division director of health administration and policy. "By graduation, our students possess hands-on experience that directly aligns with employers' needs and positions them as leaders in the field. This award recognizes how evolving innovative education with faculty colleagues, community partners and alumni contribute to successful and productive graduates. We are committed to a trajectory of success for the next generation by continually originating new education models and techniques."

This accolade includes a $10,000 grant to further innovation efforts in health systems education. The award will be presented March 23, 2025, at the American College of Healthcare Executives (ACHE) Congress in Chicago.

CAHME is the only organization formally recognized as the accrediting body for master's level health care management programs in the United States and Canada. The MHA prepares students to become leaders in evolving health systems and health-related organizations by guiding them to develop strategic, business, analytic, and decision-making skills needed to navigate the rapidly changing health care industry successfully. The program is ranked at #32 by U.S. News and World Report.

Read more about George Mason and College of Public Health program rankings.

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Case competitions help students share practical solutions to public health problems

Shayla Brown — Wed, 06 Dec 2023 17:00:54 +0000

Case competitions help students share practical solutions to public health problems Shayla Brown Wed, 12/06/2023 - 12:00

Six graduate students from ��’s Department of Global and Community Health and Department of Health Administration and Policy presented a four-pronged solution to address health care and homelessness among Washington, D.C., area women at the D.C. Public Health Case Challenge.

“It was a really exciting day,” said associate professor Debora Goldberg, who mentored them. “The students did an unbelievable job.”

The competition, held at the National Academy of Science, Engineering and Medicine, is a chance for students to use what they’ve learned in the classroom to address a real-world issue, Goldberg said.

Mason’s team used a divided approach, each taking a task that related to their research backgrounds to come up with a pilot study.

Debora Goldberg and the team of Global and Community Health students in D.C. Photo Provided.

First-year health services research PhD student Sravya Vunnam was a member of the team that competed in the case competition.

“Before the actual competition, we did a dry run with six faculty members from HAP and [School of Nursing] who came and listened to our presentation to give us feedback and help us prepare,” said Vunnam.

“[Most] of us are going to be in public health and policy making somehow, so this experience helps to shape our minds and prepare us for that,” she said.

The team’s approach included housing, community and mental health support, developing an app that would provide resources for unhoused populations to find places that provide mental health support, and access peer navigators, as well as an anti-stigma campaign.

Because students bring skills that they learn in the classroom to these experiences, case competitions are also a great opportunity for students to practice in public health courses, said Goldberg.

Public health graduate student Anahita Asghari-Kamrani took the GCH 465 Community Health capstone course taught by adjunct professor Sara Hoffman, where she and her classmates got to compete in hypothetical competitions that are set up to replicate the real ones held by the public health community.

The class breaks into teams and identifies a public health problem for which they must find solutions. At the end of the semester, the student teams present their solutions to a panel of local public health professionals, similar to the official case competitions.

“The capstone course has helped me find problem areas in public health and [potential] interventions,” said Asghari-Kamrani, who is in the epidemiology program. “I would say that having an opportunity like this helps you get out of your comfort zone and [now] I would be comfortable participating in something like this in a real-life scenario.”

Community health alumna Madison Knapp also took the GCH 465 Community Health capstone.

“It's a great way of learning and being able to come up with ideas, especially since the world is changing each year and there are new scientific measures available every day,” said Knapp, who graduated in 2023 and now does community health work for the American Heart Association.

Knapp hopes to one day compete in real case competitions so that she can make a difference in her field and community, she said.

“We got to present to people from the Virginia Department of Health, and hearing their feedback was truly a great experience,” said Knapp, whose team ended up winning the hypothetical case competition. “I still think it's one of the best moments of my college career. I hope it encourages students to do the best they can in their courses because you never know what could come out of it.”

Want to know more about the case study competition? Read more in our earlier article about the event.

Learn more about Global and Community Health at Mason

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In This Story

Debora Goetz Goldberg, PhD, MHA, MBA

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Strategic Direction

In sickness and health: the influence of paid leave on employee commitment

Taylor Thomas — Tue, 18 Oct 2022 18:23:45 +0000

In sickness and health: the influence of paid leave on employee commitment Taylor Thomas Tue, 10/18/2022 - 14:23

In This Story

Priyanka Anand, PhD

George Mason Associate Professor of Health Administration and Policy discusses the importance of job-protected paid leave.

Priyanka Anand, PhD

According to surveys conducted by the U.S. Department of Labor in 2018, only 56 percent of Americans have access job-protected leave afforded by the Family and Medical Leave Act (FMLA), leaving 44% of Americans ineligible for this coverage because they haven’t been employed long enough or their workplace is too small.

The FMLA grants employees the ability to take an unpaid leave of absence to care for loved ones in the event of an unforeseen illness or disability. Because many Americans cannot afford to hire professional care providers when a family member falls ill or has a disability, they are often left with the responsibility of providing the care themselves, which is referred to as informal care. For this reason, many people are forced to reduce hours working a paying job to attend to their informal care duties, causing severe loss in income and risking losing their job entirely.

Associate Professor in the Department of Health Administration and Policy at �� Dr. Priyanka Anand’s research centers on social safety net programs with a particular focus on disability policy and paid leave. Her most recent research, titled “The role of paid family leave in labor supply responses to a spouse’s disability or health shock,” was featured in the 2022 Economic Report of the President.

Anand’s research provides insight into the influence of paid leave on labor supply decisions and labor force participation. She shares her knowledge of how health shocks affect families and disrupt employment and is available for further comment.

What is difference between FMLA, parental leave, and paid family or caregiving leave?

The Family and Medical Leave Act (FMLA) was established in 1993 to guarantee 12 weeks of job-protected leave for individuals who are away from work due to medical conditions. FMLA is most known for maternity leave, but also covers long and short-term health conditions and caring for a sick or disabled family member. Job-protected leave, like FMLA, means their job will be available when they return from leave; however, employers are not required to compensate employees while on leave.

Parental leave can be paid or unpaid depending on an individual’s place of employment. Parental leave is given on a company-by-company basis and is not guaranteed in the United States. Paid family or caregiving leave, on the other hand, allows employees to take compensated leave to care for a family member experiencing a health condition.

What factors should someone consider when deciding whether to take time off to care for a family member?

When faced with the prospect of caring for a family member, individuals should closely consider their options and understand the potential outcomes of each. My research provides a framework of three pathways people generally take after a family member’s health shock. The first is to continue working and either provide informal care in addition to working or rely on formal care, which can be costly. The second is to take a short period of leave (either paid or unpaid) and eventually return to work. The third pathway is leaving the workforce entirely to provide full-time informal care.

Individuals oftentimes have to choose between the lesser of evils when faced with what to do about a loved one’s care, all of which result in some form of financial consequence both in the household and on the broader economy. The availability of paid leave can play an important role in this decision as well.

What would the addition of state or federal paid leave policies mean for American workers?

In states that have paid leave policies, the length of paid leave ranges from six to 12 weeks, but most states do not have any paid leave policies at all. In April 2021, President Biden proposed the American Families Plan which would have federally ensured all workers in the U.S. are guaranteed 12 weeks of paid family leave. Unfortunately, it did not pass through Congress in the Inflation Reduction Act.

The availability of paid leave and job protection is designed to offset the financial burden of the health shock. Paid family leave allows workers to maintain a steady income while finding a permanent solution for their long-term caregiving needs, rather than choosing between losing earnings or paying for formal care. The ultimate goal of paid family leave is to alleviate the emotional and financial burdens that come hand-in-hand with a family member experiencing an illness or disability, allowing the individual to maintain their participation in the labor force and improve their overall well-being.

In addition to the cost-saving benefits, paid family leave policies have the potential to alleviate gender workforce disparities given that the burden of caregiving often falls onto women.

Priyanka Anand is an associate professor in the Department of Health Administration and Policy at ��. She is a renowned researcher whose work includes estimating the effect of the ACA Medicaid expansions on federal disability insurance applications, examining the relationship between rising health insurance costs and employee compensation, and analyzing the time use of people with disabilities. Anand’s novel findings on paid family leave, which are in the 2022 Economic Report of the President and published in the Journal of Health Economics, identify implications for the future of federal paid leave policies.

For more information, contact Michelle Thompson at 703-993-3485 or mthomp7@gmu.edu.

About Mason

��, Virginia’s largest public research university, enrolls 39,000 students from 130 countries and all 50 states. Located near Washington, D.C., Mason has grown rapidly over the last half-century and is recognized for its innovation and entrepreneurship, remarkable diversity, and commitment to accessibility. In 2022, Mason celebrates 50 years as an independent institution. Learn more at http://www.gmu.edu.

About the College of Health and Human Services

The College of Health and Human Services prepares students to become leaders and to shape the public's health through academic excellence, research of consequence, community outreach, and interprofessional clinical practice. The College enrolls more than 1,900 undergraduate and 1,300 graduate students in its nationally-recognized offerings, including 6 undergraduate degrees, 13 graduate degrees, and 6 certificate programs. The college is transitioning to a college of public health in the near future. For more information, visit https://chhs.gmu.edu.

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Telehealth Visits Replace In-Person Visits, Rather than Supplement and Offer Cost-Savings for Insurance Providers

Mary Cunningham — Thu, 18 Aug 2022 19:32:31 +0000

Telehealth Visits Replace In-Person Visits, Rather than Supplement and Offer Cost-Savings for Insurance Providers Mary Cunningham Thu, 08/18/2022 - 15:32

In This Story

Alison Evans Cuellar, PhD, MBA

A new study from Health Administration and Policy Professor Alison Cuellar shows cost savings to insurance companies for telehealth visits because many people substitute virtual visits for in-person visits.

Health Administration and Policy Professor Alison Cuellar

Telehealth has expanded rapidly since the COVID-19 pandemic. Though patients generally find virtual visits beneficial, policymakers and health insurers have been concerned that telehealth visits could raise health care costs if patients supplement in-person visits with telehealth, rather than substitute them. This concern has prevented some health insurers from expanding telehealth coverage that could support more patients.

A new study from �� Health Administration and Policy Professor Alison Cuellar helps alleviate that fear. The study found that many people use telehealth as a substitute for in-person visits. The payment rates to the telehealth provider were lower than the average in-office visit, which further increased cost savings for the health insurer. Researchers studied the insurance claims from people with the three most common conditions (respiratory infections, diseases of the urinary system, and eye disorders) who used telehealth from a “direct-to-patient” telehealth provider.

A telehealth visit

“Private insurers and public programs are eager for research to show if telehealth offers a cost-effective alternative to in-person visits,” said Cuellar. “These findings can help inform how we think about telehealth coverage, both at federal and state levels. These patients benefitted from convenient tele-access to providers. More studies like this can help inform how patients choose their visits in a post-pandemic world.”

The study, “Outpatient Care Among Users and Nonusers of Direct-to-Patient Telehealth: Observational Study" was published in Journal of Medical Internet Research in June 2022.

Telehealth has improved access to health care by removing some barriers to in-person visits, such as transportation, unpaid time off, and childcare. Many health insurers created temporary telehealth policies during the height of the pandemic. However, these companies worry that telehealth visits in addition to in-person visits will cost the company more. The results of this study provide companies with data to support that virtual visits for three common conditions did not encourage more overall doctor’s visits and actually costs less overall.

The study, supported by the Agency for Heathcare Research and Quality, used 2017 private insurance claims for adults 18-64. The research team analyzed virtual visits, office-based primary care, urgent or retail clinics, and emergency departments based on claim codes. Virtual visit costs to insurers were the lowest among all the settings. Researchers acknowledge that the findings are limited by the parameters of the search, and findings may not apply to all forms of telehealth medicine.

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Department of Health Administration and Policy

Telehealth

Exploring All Facets of Health Care

Mary Cunningham — Fri, 20 May 2022 15:27:53 +0000

Exploring All Facets of Health Care Mary Cunningham Fri, 05/20/2022 - 11:27

2022 HAP graduate Nadia Anderson aids in the search for what makes comprehensive care possible

When asked to describe what they associate the words "health care" with, most people would identify nurses or doctors. Not everyone would picture the individuals behind the scenes who make care delivery possible, health administrators. Nadia Anderson, a 2022 Health Administration with a concentration in Health Systems Management graduate, intends to become a health care administrator and improve patients’ experiences. Despite her initial plans to become a nurse or doctor a life-changing discovery altered her original path into the health care field.

“Ever since I was little, I knew that I wanted to go into the medical field, either as a nurse or a doctor. It wasn’t until I was diagnosed with cancer as a teenager that I reevaluated that desire. After going through treatment for many years, I did not really feel comfortable with the clinical side of things,” said Anderson. “It was soon after that I learned about health administration, which was more behind the scenes, and focused more on the organizing, planning, and managing skills that I excel in. This career option allowed me to still be in the medical field, but contribute in a different way.”

The Future of Comprehensive Care

She aims to become a health care administrator, who ensures smooth delivery of health services in hospitals, nursing homes, and anywhere that serves the medical needs of communities. Doctors, nurses, and health care administrators all coordinate to meet the diverse needs of patients within these care settings.

As with anyone working in a health care position, Anderson wants to provide the best care for her patients and recognizes that might include undiscovered technology.

Anderson is currently working as an intern on a project with the bioengineering students at the Inova Health and Vascular Institute for a partnered initiative between the College’s Department of Health Administration and Policy and the Volgenau School of Engineering’s Department of Biomedical Engineering to conduct research studying the ways technology can be more effectively used in health care delivery.

"[Bioengineering and health care administration] are two very different things. The one common goal is to contribute to the medical field, working with other disciplines to ensure efficient and effective patient care,” Anderson said about why she took an interest in bioengineering.

Bioengineering, also known as biomedical engineering, is the study of how engineering tools and technology can increase efficacy in health care. This ﬁeld uses research-based approaches and computation to solve problems in biology and medicine.

As an intern, Anderson has had the opportunity to witness how these two different disciplines work together. “I really enjoyed working in an interdisciplinary group, learning how the bioengineering side and the health administration side of the field interact,” said Anderson. “My role as a liaison between the bioengineering project teams and medical professionals was something that I found helpful and a great introduction to communication within the medical field.”

When questioned about what she is optimistic for in the future of health care, Anderson said, “I am hopeful for health systems being able to provide seamless, comprehensive care for patients.”

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CHHS

HAP News

Graduation

Health Administration

Department of Health Administration and Policy

Student Spotlight

Rising Health Care Leaders at Mason and MHA Alumnus Win Distinguished Quill Awards

John Brandon Cantrell — Tue, 17 May 2022 14:17:23 +0000

Rising Health Care Leaders at Mason and MHA Alumnus Win Distinguished Quill Awards John Brandon C… Tue, 05/17/2022 - 10:17

In This Story

Maria Uriyo, PhD, PMP, MHSA

Brenda Sheingold, Rehan Saeed, and Maria Uriyo

Congratulations to the Rising Health Care Leaders at Mason (RHLM) student organization for receiving the Community Enrichment Award at Mason's Distinguished Quill Award Celebration. The award recognized RHLM for its efforts to enrich students' academic and professional prospects by organizing and planning networking events, such as the 2022 RHLM Symposium in March.

"I have observed tremendous growth and confidence amongst the RHLM organization's current leadership," said Maria Uriyo, assistant professor in the Department of Health Administration and Policy. "During the 2021 – 2022 academic year, the RHLM organized events that reinforced the importance of academic learning and addressed the individual differences of student learning. This was met by arranging in-person and virtual networking events with department faculty and industry health care leaders."

The Distinguished Quill Awards commend Mason leaders and organizations that have profoundly impacted the University's community.

In addition to RHLM winning the Community Enrichment Award, Rehan Saeed, RHLM's former president and a recent graduate of the Master of Health Administration (MHA) program, received the Mentor of the Year Award to honor his dedication to the student group's growth and professional development during his leadership.

"Rehan is an amazing mentor and has always been of great support for all our initiatives," said the current President of RHLM, Akshaya Chinnathevar Ramesh. "He is usually the first person to come in and stay until our event is complete, standing with us, encouraging, and motivating us. I strongly feel he deserved the 'Mentor of the Year' Award."

Learn more about Rising Health Care Leaders at Mason.

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Clinical Training Meets Virtual Reality

John Brandon Cantrell — Wed, 20 Apr 2022 14:29:32 +0000

Clinical Training Meets Virtual Reality John Brandon C… Wed, 04/20/2022 - 10:29

Graduate student Sindhu Mallala studies health informatics at Mason to gain a deeper understanding of how technology can transform all aspects of health care.

For Sindhu Mallala, serving as a physician in her home country of India is an honor. She learned about the essential role physicians have in health care while studying at the Dr. NTR University of Health Sciences in Andhra Pradesh, India. When she began practicing medicine, she realized the impact she could make by incorporating her dedication to helping others with her love of science and technology to resolve issues that health systems in India were experiencing.

"While working, I saw the amount of data we collected in a hospital [that] just sat in piles, as the concept of digital records is still not as established back home," said Mallala. "I looked up ways to make sense of it, like pieces of a puzzle to solve both medical and hospital issues; Health informatics was the answer to my question."

Mallala's mission to study health informatics fueled her move to America to gain a deeper understanding of how technology can transform the way health systems operate, especially in storing, managing, and accessing critical patient data more quickly and securely.

"The health informatics program at Mason is well-tailored,” Mallala said when asked why she chose Mason for graduate school. “I wanted to learn from the best, so I could go back home and use this in a way that helps everyone in my community."

While at Mason, Mallala pursued opportunities that gave her insight into just how impactful technology can be—not just for hospital operations but also for training the next generation of health care providers.

"Now that I have been on both sides of the spectrum, IT and as a health care provider, I have a better understanding of how to bridge the gaps in between,” Mallala said.

Discovering New Opportunities at the Virtual Reality Simulation Lab

Mallala teaching Mason President Dr. Gregory Washington how to use the virtual reality technology.

Mallala soon became a graduate teaching assistant at the College’s Virtual Reality Simulation Lab, an opportunity that allowed her to have a direct role in discovering how technology can reshape the future of health care. The Lab provides students in various health majors with interdisciplinary opportunities to practice the skills they learn in class through virtual real-world scenarios. For Mallala, this was a chance to incorporate her clinical background with her newfound knowledge of health informatics.

"The Virtual Reality Lab encourages critical thinking and provides a safe space to practice and make mistakes," said Mallala. "Improving technical and patient communication skills are two primary goals of our Lab. We practice evidence-based medicine, and most of the cases that we practice are with diagnoses that students might come across during their [training]."

Having the opportunity to help prepare future health care professionals through virtual reality technology has developed Mallala's perspective on the possible ways technology can enhance health care delivery and training. With her education in health informatics and experience as a physician, she selects appropriate cases for students to explore in virtual reality that align with their course requirements. She also assists Bethany Cieslowski, VR and simulation coordinator in the School of Nursing, in setting up the lab and debriefing with students about the cases they completed.

Until Mason, Mallala said that she did not consider virtual reality simulation as a way to train medical professionals.

"I find the concept of learning skills and practicing patient case management in a lab to be quite intriguing,” she said. “The Lab serves as an opportunity [to prepare students] to handle cases in an informed and methodical way. I've gained a great deal of knowledge from this interprofessional association of informatics and nursing. My perspective on education has shifted significantly as a result of the Virtual Reality Lab. I personally learned a great deal from Dr. Bethany Cieslowski, my mentor, about how to engage students and encourage participation."

In her pursuit to strengthen herself as a physician by obtaining a master's degree in health informatics, Mallala values the many opportunities she receives at Mason that have aided her along her journey in health care. Now, she looks to the future for ways she can further health and technology research by applying her clinical knowledge with her newfound technological skills.

"Now that I have been on both sides of the spectrum, IT and as a health care provider, I have a better understanding of how to bridge the gaps in between,” Mallala said.

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Tech Talent Investment Pipeline (TTIP)

TTIP

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Michelle Vassallo Honored as CHHS Alumna of the Year

John Brandon Cantrell — Tue, 19 Apr 2022 20:43:25 +0000

Michelle Vassallo Honored as CHHS Alumna of the Year John Brandon C… Tue, 04/19/2022 - 16:43

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Health Administration

Inova

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Alumni Spotlight

CPH Upward

Master of Health Administration alumna led effort to get 100,000 people vaccinated in just 53 days.

When faced with fighting an unfamiliar and contagious virus, Mason alumna Michelle Vassallo rose to the occasion. Vassallo led a team of infectious disease prevention specialists, physicians, pharmacists, and researchers at Inova Health System to develop and execute a plan to distribute 100,000 vaccines in just 53 days. To do this, Vassallo and her team of nearly 30 public health professionals reimagined how their hospital system could fight the pandemic while keeping everyone's safety top of mind. The team reevaluated many components of the hospital system, such as establishing trusted communication channels for patients seeking information on vaccines and redesigning their treatment centers to accommodate a large number of socially-distanced patients. The team also faced ethical considerations when determining which groups would receive the vaccination first based on the Centers for Disease Control and Prevention guidelines.

In recognition of her achievements and contributions, Vassallo has been named the 2022 College of Health and Human Services Alumna of the Year.

Vassallo began her career as a registered nurse at Inova. Having graduated from the University of Virginia with a Bachelor of Science in Nursing, she advanced in her career by accepting nursing leadership positions at Inova. As a graduate of Mason’s Master of Health Administration (MHA) program, Vassallo not only learned about health systems, she also learned about leadership and problem-solving. This knowledge served her well in her current role as vice president, clinical platform service line at Inova.

"It's very humbling," Vassallo said on being named the CHHS Alumna of the Year. "The work I am being acknowledged for is something that has saved my life, my family, and all the people I interact with. I can't imagine there will be something else that impactful to my community and the people I care about as that endeavor was."

The process of reworking how the hospital system would operate in the wake of the pandemic required Vassallo to hone her leadership abilities and work with a group of interdisciplinary professionals on critical projects in just a short amount of time.

"Everybody took on a different role and chipped in,” Vassallo said. “We had to fall back on the fundamentals of what are the right ways to engage, influence, and empower team members to make the decisions that are right in the moment. You, as a leader, had to pivot kind of moment by moment based on what the needs were of the situation."

Despite the challenges faced, Vassallo and her team embraced the adversity through strong leadership, organization, and trust in one another.

"We took the opportunity to function well as a system in a way that we never had before," Vassallo said. "We were able to quickly make decisions that were very important to patient care and for team member safety. It was hard work, long hours, and difficult times, but it was also incredibly inspiring and motivating. It's affected our work in a positive way as we have moved through the pandemic."

Vassallo said that the training she received in the MHA program had particularly helped her lead others through the pandemic. Having a clinical background as a nurse and experience in hospital system operations, she saw an MHA degree as a way to develop further her understanding of business management and leadership. These skills resulted in saving many lives through the successful vaccination outreach.

"Almost every class was applicable to this crisis," Vassallo said. "I really think the best benefit was that [the MHA program] gave a broad foundation of knowledge for theory, for business, for leadership skills themselves. The leadership principles and those foundation elements were important to lean back on. When you have a moment to breathe, you can think about them and do them a little more purposefully, and then in the times of crisis, you're just glad you have that muscle memory."

When asked what advice Vassallo would give to graduating CHHS seniors, she encouraged new graduates to pursue assignments that can advance their exposure in their organization, even if the tasks are not a part of their job description.

"The best advice is if someone asks you to do something, it's because they think you're going to be successful and you can do it," Vassallo said. "So, take that opportunity and have confidence in yourself and take that stretch assignment or project because you never know where it will lead you. I think that has been the number one key to my success."

Vassallo was honored as the CHHS Alumna at the Year in April during the Honoring Mason Nurses event. The School of Nursing invites all faculty, staff, students, and alumni to join the celebration. She will also be given the CHHS Distinguished Alumni Award at Mason's Celebration of Distinction on October 21. Learn more here.

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Master of Health Administration alumna led effort to get 100,000 people vaccinated in just 53 days.